Luna Hora
Help & Support
For a problem, suggestion or question about data, email lunahora@MineCodeCraft.com. The link opens your email app; you complete the sending process yourself. You can also copy the address and write from your own email account.
What to include in a support request
- The section where the problem occurred and the result you expected.
- Your phone model, operating-system version and Luna Hora version.
- The support ID shown in the app, if needed.
- For a calculation question, the selected date, city and time zone.
- If you wish, a screenshot with personal information hidden.
Share only what is needed to investigate the issue. Do not send passwords, full payment-card details or purchase tokens.
Subscriptions and purchases
You can verify a valid subscription using “Restore purchases” in the app with the same store account. Use Apple’s or Google Play’s subscription settings to cancel. Deleting the app does not cancel a subscription.
Usage statistics and crash reports
Manage the two optional sharing choices separately under Settings → Usage and crash reports in the app. Both are off initially; you do not need to enable them for the app to work. The Privacy Policy explains what turning them off does and how existing records are handled. This web page does not change a preference on your phone.
Your data
Luna Hora does not create a separate app account. The Privacy Policy explains options for managing and deleting local data. We keep support correspondence for one year after a request is closed, except for records required for an open dispute or legal obligation. You can make requests about information you send us through the privacy-request process.
Service provider
SEVDA MERIC COLGECEN
Developer brand: Mine Code Craft
D BLOK DAIRE:12, NO:31 ZAFER MAHALLESI
EMEL CADDESI, LULEBURGAZ
Kirklareli - 39750
Türkiye (TR)